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ryudo

The following story shows how the new technologies and new communication channels, if misused, can worsen a business relationship with a client rather than better.

In early July this year visiting the website ryudo . They have many movies and series that interest me (by Bertrand Blier and Dino Risi, mostly). I'll make an order for about 150 euros, but the description of the editions of some of them are incomplete and do not know if they include subtitles. The company does not support direct communication by mail, so I have to get in touch with them through one of the forms in your web. I ask my question to the department concerned.

Fifteen days after I responded. Decide, then, movies do not ask I do not know if they have subtitles. Nor ask which indicate that there have in stock because I prefer to send only those available that promise to deliver a maximum of 48 hours. I order on 21 July. About 80 euros.

not receive anything in the next 48 hours, or the next day or the other or the other. On 27 July, I finally sent an email in which I say they have no stock of some of the movies I ordered. Now instead of 48 hours say they delivered my package over a period of between 4 and 20 days. Also say, however, are not committed to anything and did not respond to this mail. What if I have any questions please call 902157905 or fill out another form from the web.

hope. Spend 15 days. I'm not receiving anything from them. Well, I lie, yes its spam I receive. Remember: a 50% discount on Blu-rays, another of Solomon Kane and one of the third season of Mad Men. Finally, on August 6th to get back exactly the same mail I received on July 21 where I say wait 4-20 days. It looks like a joke or a mistake. I do not know if now I have to wait another 20 days or if they have been busy and I have sent a mail center. I phone the 902 and exit music. That is, out music, but not even hear a message that say that someone will respond within minutes or their agents are very busy or some shit. No, worse, just music. I try to do several times a couple of days. Nothing, always music.

Once I had forgotten about them, the 24th of August, I receive another mail to say they have sent me, finally my package. Receive nothing in 48 hours. In 902 follows the musical thread and I have no way of contacting them to fill out another form that asked for my order. I answer a week later, on September 1 with back an email with several warnings (no reply to this mail, if you want answer fill a form, etc.) and the following text in italics:

Dear MAURO:

We inform you that we have consulted in messaging and figure they have had any problems with the delivery and we have been calling you provided, but failed to contact you, so please get in touch with messaging on the phone 902162646 (tracking number 0757693401).

I am a little tired of making the idiot calling nuevecerodoses. I set both tweeted counting. I will not keep calling to another 902. Fill another form and I tell them too. Fortunately, I requested payment on delivery, and I tell them that same week I delivered the package of the balls or make it stay. Neither case. Twitter ryudo someone tells me that is now owned by publishing group Planeta.

now finally on September 8, I received another email from them saying:

Dear Mauro: We contact you regarding your order 3e14377486. We inform you that your order has been returned by the carrier. Probably the return is due to an error in the delivery details you have provided or difficult to deliver, not found anyone at the address indicated at the usual hours of delivery. Due to space to store, if we do not hear within a fortnight we will be forced to consider canceling her order.

With the terrible feeling of dealing with robots instead of people, I have sent a final form this morning led by three words: "It is worth to you." Then I tweeted this pair of phrases related to the issue.

I can not believe: ryudo me to say that if do not hear mine in a fortnight considered my order canceled.

But if contacting them and writing them took months! A defective products are.

And later, after I sent several responses other Twitter users with multiple complaints about ryudo Zeleris and I added this in another tweeted:

Oh, I see Zeleris the ryudo transport company, owned by Telefónica. Every time I understand everything better.

then flip. I get a response from the official Twitter ryudo.

@ Tyrexito you tell us what has been the problem with Zeleris? We are trying to detect (sic) incidents and resolve them. Thanks

answer:

Sure, @ DVDGO_Oficial this afternoon tell you my experience with ryudo. I see that going public is the only way reaccionéis.

@ DVDGO_Oficial tweeting a phrase I first community manager:

@ Tyrexito aprovochamos (sic) to let you know that you can write directly to our contact in facebook http://www.facebook.com/dvdgo

To which I answer:

Yes, it will be that, @ DVDGO_Oficial, instead of calling you by telephone and written forms should have gone to your FB. Go to ...

tweeted All this exchange has been open and tweeting Fluzo following:

Very fan of crossing messages between @ and @ DVDGO_Oficial

Tyrexito
Several users tweeted that phrase. The community manager for @ DVDGO_Oficial then decides to delete your first tweeted. Whether by mistake or out of fear that appears after he has been the trigger for the public narrative of this historietilla have just released here.

conclude: ryudo have a website but not updated, maintained a system of forms but does not respond to them, send emails but they are unidirectional, have your queries but is not operational, works with a transportation company that claims to have tried deliver something but it is in the box to try and form some social media does on Twitter and Facebook but erases messages sent to a client these networks.

Thirty years ago, to communicate with Discoplay only had to fill out a coupon printed with pen and then send it by mail. And it worked much more smoothly.