RENFE web That is a very defective product knows anyone who has had to interact with it at any time from the day of his original creation to this very moment . Today I found these notes I wrote a couple of months to vent one of my many encounters with her:
Tuesday November 10, 2009 at 23 h. I try to get two tickets for my girlfriend and me on the website of RENFE. The drop-down selection of source and target malfunction, are stuck at random, but after several attempts to get indicate the trip I intend to do. At the end of the operation set out a bad message in a text box is mounted on what should be collected. Says something like forgive but they are doing "improvements." What's "improvements" recently used to say something-the subway, square, town hall-door is screwed or are going to hell, so when an hour later still gives me the same error to try again next day.
At 9.00 pm the next day try again. The jam continues down but now it seems that others did that rula. Appears. The user I created at the time not worth anything because although it open meeting (which can not be done from home) and see that my data is there, the system applies to the ticket I am buying and I again ask all the data. The first try after I connected to my bank and give my approval for payment, the website sends a message of "unknown error". Now I do not know if I have already received or not. Tickets not on the travel section of my user so I guess not. Again I put all the data and repeat twice. At last it appears that the purchase is already made and tickets almost in my hands. Not really. The button "print" does not work in my browser (Firefox) and tickets disappear screen. Not without problems, the imaginative interface localized in the travel seccción my username. Now you are there tickets, but the print button is not working.
I get a mail that comes pagers. At least I could print on the machines of the season, but let's just go with the time and I prefer to print at home. For that, "fuck," I'm buying this: to avoid queues. Try Safari: I do not recognize the password that Firefox itself that I recognized. After several attempts I ask to send it by mail just in case I'm getting wrong. He tells me he just changed me and sent me the new one. They do not. Now I can not enter or Firefox because it works with the old password. Again I ask for your password. Now the receipt. I try to log on Safari on my account with the new password, now tells me that the user does not exist. I try several times. Flipo. I go back to Firefox, actually, is saying that the user does not exist. Try to get to print money without logging. Alone is not the locator. I asked Locator, origin, destination and mail. I put everything. Of course, leaving an error message. I try two more times. Despair. Are 10:37 a.m.. and neglect defeated.
Half an hour later and I get to go back to Safari and without logging, but entering all that stream of data, it printed the tickets.
Friday 13 November. We got on the train. Completito Va. As a finale, it turns out that our seats are not contiguous. Nobody agrees switch places.
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